Orders & Returns

Returns

We have a 30-day return policy, which means you have 30 days from the purchase date to return your items.

  • Please note that all returns are at the expense of the customer. We do not cover shipping costs for returns.

  • With regards to compression recovery boots, it is important to select the correct size boot for your needs. Please note that, due to hygiene reasons, we do not accept returns or exchanges on boots that have been opened and used.
  • If you are returning your order due to a change of mind, a restocking fee of 10% will apply.

Please reach out to us at info@therecoveryspot.com.au to initiate the returns process.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Orders

Order Confirmation:

  • As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

  • As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

  • If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

  • If your item(s) are available for immediate shipment (typically within 2-5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

  • If your order is in stock and we process the charges to your credit card, it will ship within 2 to 5 business days from the date of your order.  

  • We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

  • If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at info@therecoveryspot.com.au

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@therecoveryspot.com.au